Your Dream Holiday Awaits

1. Acceptance of Terms

By accessing and using Defined Holiday services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Defined Holiday provides premium travel planning and vacation services including custom itinerary planning, accommodation booking, and travel concierge services.

3. Booking and Payment Terms

All bookings require a deposit as specified in your travel proposal. Final payment is due 60 days prior to departure unless otherwise specified.

4. Cancellation Policy

Cancellation fees apply as outlined in your travel agreement. Travel insurance is strongly recommended to protect your investment.

5. Liability Limitations

Defined Holiday acts as an intermediary between you and travel suppliers. We are not liable for acts, errors, omissions, or negligence of suppliers.

6. Force Majeure

We are not responsible for any failure to perform due to unforeseen circumstances beyond our reasonable control.

7. Governing Law

These terms are governed by the laws of Florida, United States.

Information We Collect

We collect personal information you provide when requesting travel services, including name, contact details, travel preferences, and payment information.

How We Use Your Information

• To provide and improve our travel planning services
• To communicate with you about your travel arrangements
• To process payments and bookings
• To send relevant travel updates and offers (with consent)

Information Sharing

We share your information with travel suppliers (hotels, airlines, tour operators) as necessary to fulfill your travel arrangements. We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at [email protected] for any privacy-related requests.

Contact Information

For privacy questions, contact us at [email protected] or call +1 (305) 674-8921.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services that place cookies on your device for analytics and marketing purposes.

Updates to This Policy

We may update this cookie policy periodically. Please review this page regularly for any changes.

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity for travel services
• Legitimate interests in providing quality service
• Your explicit consent for marketing communications
• Legal obligations for record keeping

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy or as required by law.

International Transfers

When transferring data outside the EU, we ensure appropriate safeguards are in place to protect your information.

Contact Our DPO

For GDPR-related inquiries, contact our Data Protection Officer at [email protected]

Digital Millennium Copyright Act Policy

Defined Holiday respects the intellectual property rights of others and expects users to do the same.

Copyright Infringement Notification

If you believe your copyrighted work has been infringed, please provide our designated agent with the following information:

• Physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement of accuracy under penalty of perjury

Designated Agent

Send DMCA notices to:
DMCA Agent
Defined Holiday
2847 Collins Avenue
Miami Beach, FL 33140
Email: [email protected]

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification with the required legal elements.

Repeat Infringers

We will terminate accounts of users who are repeat copyright infringers.